WARRANTY & SERVICE PARTS

Agree support while the scope is still clear.

Define the covered components, claim evidence, site-work responsibility and parts identification alongside the supply contract and handover documents.

Review warranty and service scope

Written coverage
Identifiable service parts
A documented handover baseline

Design-review diagram · not to scaleThe accepted drawing, material identity and installation checks feed the release record.Geometry and quantities are symbolic. No dimensions, grades or capacities are specified.

The workflow explains the information to retain. It does not establish a warranty duration or coverage commitment.

VISIBLE REFERENCE · DEFINED EVIDENCE

Put the right information beside the right detail.

Corner fitting — large AI presentation reference — AI component illustrationCorner-fitting component overview for a service-parts discussion. Use the current drawing and affected-part photographs to identify a compatible replacement.

Identify the part before requesting a replacement.

A service-parts request needs the selected model, revision, component reference and clear photographs of the affected location. A generic name such as “corner part” is not enough to order a compatible replacement.

Record the module / component ID and the relevant drawing reference.
Provide photographs, quantity and the required finish or other identification.
Agree the replacement scope, availability, freight and installation responsibility.

Ask for: service-parts identification list, essential-spares proposal and the replacement request process.

Design-review diagram · not to scaleConcept diagram identifying roof / wall build-ups and the flashing or joint interface.Geometry and quantities are symbolic. No dimensions, grades or capacities are specified.

Allocate routine care at the enclosure interfaces.

Coatings, seals, drainage and moving parts need care instructions for the actual materials and exposure. Agree which inspections belong to routine maintenance and which issues should be reported for review.

Use the selected product’s coating, seal and moving-part care instructions.
Keep drainage paths and visible weather interfaces accessible for the agreed checks.
Retain maintenance and repair records, including alterations made locally.

Ask for: model-specific maintenance instructions and the contract treatment of site work, alterations and wear items.

PROJECT REVIEW SCHEDULE

Put the service commitment in writing.

Contract item	Define before handover	Useful evidence
Coverage and period	Covered components, duration, start event, scope and any exclusions for the selected package.	Signed terms identifying the model and supplied / site-installed work.
Claim process	Contact route, notice requirements, information requested and inspection / investigation responsibilities.	Module ID, photos, relevant dates, installation and maintenance records.
Remedy and costs	How an accepted issue is addressed and how parts, freight, travel and local labour are allocated.	Written approval of the agreed repair / replacement scope.
Service parts	Part identity, essential spares, finish references, availability and replacement instructions.	Current parts schedule and the relevant model / drawing revision.

RESPONSIBILITIES & COMMERCIAL SCOPE

Keep product support and local workmanship clear.

Supplied components

The supply contract identifies the covered parts and evidence needed for a claim.

Site-installed work

Allocate responsibility for foundations, assembly, utilities, finishes and local alterations to the relevant contracted parties.

Routine operation

Agree maintenance instructions, inspection records and which operating conditions or wear items affect the support scope.

AGREE SUPPORT BEFORE HANDOVER

Make the service terms practical.

Coverage, parts and site responsibilities must be agreed for the selected order. Use these questions to request a written service arrangement.

Coverage

Identify the covered components, duration, start date, exclusions and any conditions for the actual supply package.

Contact and evidence

Agree how to report an issue and what model reference, photographs, purchase, installation and maintenance records are needed.

Parts and remedy

Define how parts are identified, how availability is confirmed and whether the agreed remedy is replacement, repair or another arrangement.

Cost allocation

Set out responsibility for diagnosis, freight, customs, travel, local labour and work on components installed by others.

QUESTIONS BUYERS ASK

Frequently asked questions.

Review the decisions that matter for this stage of your project.

What warranty applies to the building?

The period, start date, covered components and exclusions must be agreed in the quotation and contract. Different structural, electrical and purchased components may have different terms.

Does the warranty include overseas travel and site labour?

Do not assume this. Agree responsibility for diagnosis, replacement parts, freight, duties, travel and local labour in the service terms.

How can we order replacement parts?

Provide the model, drawing or order reference, component description, photos and quantity. Agree identification, lead time and shipping terms for the required parts.

What records help with a service request?

Keep the agreed drawing and bill of materials, delivery and inspection records, installation details, maintenance history and clear photos of the affected area.

YOUR NEXT STEP

Review warranty and service scope.

Share the inputs below so the selected configuration, document package and service boundary can be reviewed together.

Review warranty and service scope

The enquiry page prepares a project brief for review and export. It does not send to a sales inbox in this edition.

Include in your brief

Selected model, configuration and destination
Expected use and relocation / operating conditions
Required coverage and handover evidence
Local installer and service responsibilities
Essential-spares quantities and local maintenance capability

Use the project checklist